We take security and fraud protection very seriously. Your information is stored safely and all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.
If your payment cannot go through, please contact the issuing bank for help. If they cannot identify the problem, we suggest trying another method of payment.
I have paid for the order, why is my order status still pending?
The delay may result from time required to synchronize payment confirmation between our and the payment processor’s system. Contact Customer Care by calling or emailing us for further assistance.
Do you accept payment by installment?
No
How can I pay with my coupon?
Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section. To use coupon code,click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order.
Fraud Protection Policy
For your protection, orders are subject to Storm’s verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include proof of identity such as a driver’s license bearing the address information or proof of payment method such as bank statement or a copy of your credit card (front and back). These proof will be sent to onlinepayment@stormbowling.com (a highly protected email address designated for these kinds of problems) should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with a correct phone number and email address. Storm reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
