ORDER INFORMATION

How do I check the status of my order? 

There are two ways to track your order.  

• You can track your order by visiting https://www.stormbowling.com/user-login. Type in your email address and password in the registered customers section. Once you are logged in, click on ’My Order’. Proceed with tracking your order.

• Contact Customer Service by phone or through Email: web_orders@stormbowling.com; or Call 1-800-369-4402.

How can I check the status of my order if I made the purchase as a guest? 

When you placed the order, a Storm Account was automatically created using your email address. Go to this page https://www.stormbowling.com/user-login to get a password for your account and then login to view the status of your order.

How do I change items in my order? 

You cannot change the items in your order. If you have already paid, please send an email to support@stormbowling.com to cancel the order for a refund. You can then place a new order. 

How do I cancel my order? 

• If you have not paid yet, you can login to your DJI Account to cancel the order under “My Orders”. 

• If you have already paid, please send an email or call to cancel the order for your refund. 

Can I split my order? 

Normally, we will not split orders. If you have ordered many different types of products, then we will ship them together instead of shipping them individually. If you want to receive products individually as soon as they are available, please place separate orders. 

When will I receive my refunded coupon after canceling my order? 

If the order has been paid for, you will receive the refunded coupon in about 4-5 working days.